Returns & Exchanges

At Bottega Louie, we take great pride in the quality of our gourmet confections and pastries. Due to the perishable nature of our products, we do not accept returns, but we are committed to ensuring your complete satisfaction with every order.

Return Process

• 1.
  Inspect Your Delivery

  Please examine your package immediately upon arrival to ensure all macarons, chocolates, and pastries have arrived in perfect condition.

• 2.
  Contact Guest Services

  If your order is damaged or incorrect, email our support team within 24 hours of delivery with your order number and clear photos of the issue.

• 3.
  Review for Resolution

  Our culinary quality team will review your claim to determine if a replacement or a store credit is appropriate based on the specific circumstances.

• 4.
  Processing Your Credit

  Approved resolutions, such as digital gift cards or replacement shipments, will be processed within 3-5 business days to ensure your experience is made right.